Customer Service Team Leader - Verona
Tenneco Inc. Verona
Description:
- Build strong professional relationships across all internal and external networks (including local and regional CS teams, customers, and all relevant business functions)
- Provide key operational support to CS managers to ensure successful & timely delivery of local and regional CS projects
- Deliver first class customer support and assistance, ensuring first class service, acting as a role model for direct reports
- Close liaison with transporters and external stakeholders, including close follow up on any issues affecting customer delivery and OTIF (on time in full)
- Support in the set up/processing of new customer accounts (or implement changes to existing accounts) and business approval forms
- Support in the updating and maintenance of customer master data records
- Promote & support in the adoption of electronic ordering (Teccom, EDI), automation and standardization across CS processes and procedures
- Drive efficiency and productivity: maximising sales output, reducing past due with stock on hand & increasing velocity in the order to shipment process
- Proactive resolution of customer complaints through liaison with appropriate depts. and follow up (following appropriate escalation process)
- Interface with credit and finance department (and all other departments) in a timely manner to address & resolve potential delivery blocks
- Initial point of contact for local and regional escalations and complaints
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