Reservations and event specialist- Anantara Convento di Amalfi Grand Hotel
What will be your mission?
As a Reservations and event specialist, you will record all details of incoming calls and coordinate each reservation ensuring guest satisfaction.
What will you do?
As Reservations Officer you will directly support the Reservation Manager in driving the performance of the reservations team on property.
You will ensure that all SOP's are being adhered to.
You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and team members.
You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to.
You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems.
Further you will assist the Revenue Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.
In addition, it will have the task of supporting in the management of events to our Reservation manager, specifically the tasks will be:
Manage group and event bookings
Manage the relationship with the guest from the moment of the event confirmation until the collection of feedback post - event;Support the Reservation and event manager in site inspections;
Contribute to the success of the events within the structure, ensuring the full satisfaction and well-being of guests with a view to ensuring excellent service in line with their personal and professional needs;
Oversee the administrative activity related to the realization of the event, including its billing;Organizing the logistics of the event, coordinating all the departments involved (Front Office, F&B etc...).
Taking care of internal digital communication
What are we looking for?
Have had experience in the role sought
Familiar with the hotel operations available technology and all distribution channels.
Understand the dynamics of regional & local market, local competitors and events of the destination.
Why choose us?
Join the World of Anantara and Discover Our Exclusive Benefits
At Anantara, we don’t just offer a job; we create exciting career paths and intercultural opportunities across the globe. Being part of our team means enjoying unique benefits that will support you at every step of your professional journey:
Global Travel with Exclusive Discounts: Special employee rates starting at just 36 euros at any of the nearly 400 Minor Hotels properties, with approximately 60,000 rooms in 26 countries. Plus, enjoy a 30% discount on food and beverage (F&B) services.
Friends & Family Program: Enable your friends and family to travel worldwide with discounts of up to 25%.Exclusive Discounts: Access special offers across a wide range of online stores and leisure activities through our dedicated employee benefits portal.
Training and Development: Enjoy professional growth opportunities through our dedicated programs on the "University" platform, featuring apps to improve your language skills and expand your expertise.
International Career Opportunities: Explore endless career possibilities within the Minor Hotels group.Competitive Compensation: 13th and 14th-month salary and severance payment (TFR) upon the end of your contract.
Free Parking: Reserved spaces for motorbikes right in front of the hotel.
Free Meals: Access to an employee canteen during working hours.
Uniforms: Provision of uniforms for each employee and complimentary laundry services.
Inclusive Corporate Culture: A culture that values continuous feedback, active listening, and personal growth. In addition, we have an attention to information, each team member will always be aware of everything about the hotel.
Celebrations and Recognition: Monthly awards for top talent, special events, team-building activities, and memorable celebrations to acknowledge and reward every team member’s contribution.
Join Anantara and experience a workplace that values your talent, rewards your dedication, and supports your professional growth.
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