Sommelier
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features.Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.
About the role
At Four Seasons Firenze we are looking for a passionate Sommelier to provide exceptional quality and service to our guests. This position provides an enjoyable and expertly served beverage experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness.The Sommelier creates and updates wine lists, makes recommendations on food and wine pairings, and advises guests on wines based on their tastes and preferences.
What you will do- Provide an enjoyable, expertly served beverage or dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness.
- Illustrate the wine list and other beverage items to guests by offering interesting, and vivid descriptions.
- Prepare beverages in accordance to the recipes standards, with correct garnishes, ingredients, portion size, method, in a timely manner.
- Serve wines and other beverages in order to meet guest requirements and preferences.
- Make recommendations on food and wine pairings based on guests’ preferences.
- Maintain the appropriate levels of beverage stocks by monitoring purchases and sales, ensuring professional, efficient and accurate service of all types of beverage, but with a focus on wines, in order to completely satisfy our guests during their meal experience.
- Anticipate guest needs, ascertain satisfaction and respond urgently and appropriately to guest concerns and requests.
- Greet and seat guests in a professional manner and take reservations conforming to Four Seasons standards when needed.
- Support the F&B Team with other service tasks when needed.
- Education: High school education or equivalent experience. Must possess a certification as Sommelier.
- Experience: Must have a minimum of one year experience as Sommelier in a luxury environment and/or in a Michelin starred restaurant.
- Must possess excellent personal presentation and interpersonal skills, an outgoing personality and a can-do approach to any request.
- Must possess a high level of wine knowledge, including an extensive understanding of wine making process, main wineries and wine regions.
- Proficiency in using the Micros Operating System.
- Reading, writing and oral proficiency in the Italian and English language.
- This position requires the ability to lift equipment, carry and balance trays.
- Travel required: None.
What YOU can expect:
Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us.
The benefits offered by Four Seasons Hotel Firenze include:
- Competitive salary
- Quality meals at our Employee restaurant
- Free Uniform or work clothes with dry cleaning available
- Employee discounts in our Four Seasons outlets and other suppliers in town
- Access to the Wellbeing hotel program
- Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
- Employee Recognition Programs
- Excellent Training and Career Development opportunities
- Opportunities to build a successful career with global potential
Schedule & Hours:
This position is based at the Four Seasons Hotel Firenze and the contract is full time.
You must possess the legal right to work in Italy at the time of application
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