Front Office Manager
Falkensteiner, nel 1957 in Alto Adige e più precisamente in Val Pusteria, Maria e Josef Falkensteiner aprirono una piccola pensione.
Di sicuro, a quel tempo nessuno avrebbe potuto immaginare che in poco più di 60 anni da lì sarebbe potuta nascere una delle catene di hotel a conduzione familiare di maggior successo in Europa centrale. “Il fatto che ci siamo sempre visti come un’azienda a conduzione familiare, e non abbiamo mai dimenticato le nostre radici altoatesine, è stato fondamentale”, dice oggi Erich Falkensteiner, uno dei figli di Maria e Josef.
Infatti, anche come azienda alberghiera internazionale, con 32 hotel, residence e camping premium distribuiti in 7 paesi, Falkensteiner è riuscita a preservare l’individualità e il carattere specifico di ogni singola struttura. La filosofia dell’ospitalità Falkensteiner.La concretezza alpina, l’affidabilità austriaca e lo spirito mediterraneo si fondono con valori familiari e genuina ospitalità. Una combinazione che ogni ospite può sentire in qualunque hotel Falkensteiner: nell’architettura, nell’offerta culinaria, nella qualità e nella sensazione unica di sentirsi “a casa” più che in qualunque altro posto al mondo.
Per questo il motto di Falkensteiner Hotels & Residences è: “Welcome Home!”.
Falkensteiner Hotel & Spa Jesolo:- Front Office Manager
Directs front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.
Participates in the development, implementation and review of the policies, procedures, practices and standards as per HQ instructions.
Selects, trains, develops, schedules and manages the performance of direct subordinates to ensure the efficient running of front office operations. Maximizes hotel revenue by controlling room inventory, group blocking, packages and reinforcing the late charge policy to maximize REVPAR.
Maintains high visibility during peak period in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfactionAssists in greeting VIP guests in absence of the GM/Resident Manager upon their arrival and escorts them to their room. Establishes good relationship and offers assistance throughout the whole length of their stay.
Coordinates front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to FMTG Standards in a safe and secure environment.
Identification training needs, plans training activities and oversees their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities.Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.
Accomplishes a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.
Carry out other tasks as directed by the GM/Resident Manager
YOUR PROFILE:- Hospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management.
- Good level or above, oral and written English and German, additional languages are a plus
- 3 to 5 years experience in a front office senior management position, preferably in a five star international hotel
- Knowledge of cashier operations
- Knowledge of hotel business operations
- Knowledge of Up Selling techniques
- Knowledge of maximizing revenues
- Building teamwork
- Developing others
- Motivating others
- Planning/ Organization
- Problem solving & Decision making
- Adaptability/ Flexibility
- Concern for quality
- Influence
- Initiative
- Managing performance
- Results oriented
- Teamwork/ Cooperation
- Cross cultural sensitivity
- Interpersonal skills
- Customer service orientation
- Listening and Oral Skills
- Written skills
- Analytical thinking
- Stress Management
- Enthusiastic and pleasant personality
- Friendly and caring
- Proficiency in Microsoft Office software: Word, Excel and PowerPoint
- Knowledge of Protel
- All-inclusive onboarding for a good start at work
- Healthy and balanced employee meals in our team restaurants (also on days off)
- Individual development planning and support through internal and external training and development opportunities
- Cross-exposure opportunities in other Falkensteiner hotels
- Opportunities to help shape the future in a dynamic and open working environment
- Attractive location for sports and leisure activities
- Team Member Rate and Family & Friends Special Rates with additional discounts on F&B and spa services
Potrai effettuare il colloquio di lavoro per queste posizioni al TFP Summit Milano 2025, presso il l’Hotel Meliá, il 07 Febbraio 2025 dalle ore 09:00 alle 17:00.
Se sei iscritto a Job In Tourism, fai il login e registrati nella tua area personale. Altrimenti iscriviti gratuitamente per poter sostenere i tuoi colloqui di lavoro.
Ti aspettiamo!