Operations Manager

The Hotel Operations Manager is responsible for ensuring the smooth and efficient day-to-day operations of the hotel.

The ideal candidate should have strong leadership skills, operational expertise, and a deep understanding of the hospitality industry.

• Oversee daily operations of all hotel departments: Food & Beverage, Front Office and Housekeeping
• Ensure all operational departments adhere to hotel policies and procedures
• Implement strategies to increase revenue, reduce costs, and improve overall profitability
• Collaborate with department heads to ensure seamless coordination and problem-solving in operations
• Guide and the develop the leaders in individual departments
• Ensure compliance with local laws, health and safety regulations, and brand standards
• Conduct regular inspections of the property to ensure cleanliness, maintenance, and guest satisfaction
• Ensure all guest-facing departments deliver excellent service and handle special requests efficiently
• Work closely with the HR department to recruit, train, and develop staff across all operational areas
• Assist the General Manager in budget preparation and ensure cost-effective operational strategies
• Foster a positive and collaborative work environment to enhance team morale and productivity
• Monitor departmental budgets and expenditures, ensuring financial goals are met
• Liaise with suppliers to ensure timely and cost-effective procurement of goods and services
• Ensure that all departments comply with health, safety, and hygiene standards
• Oversee the implementation of security protocols to ensure guest and employee safety
• Coordinate with the maintenance department to ensure all equipment and facilities are functioning properly and meet safety standards
• Assist in planning and executing special events, conferences, and meetings to ensure smooth operations.
• Report regularly to the General Manager on operational performance, challenges, and areas for improvement.
• Maintain clear and effective communication between departments to ensure smooth hotel operations
• Monitor and managing guest feedback to maximize guest experience

• Minimum of 5 years of experience in hospitality management, with at least 2 years in a supervisory or leadership role
• Proven experience managing multiple departments in a hotel setting
• Strong knowledge of hospitality industry
• Proficiency in hotel management software Opera
• Excellent leadership, problem-solving, and communication skills

Send cv by email.