Executive Assistant Manager

Executive Assistant Manager

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The Executive Assistant Manager is responsible for the day-to-day management of hotel and its staff, assisting and substituting the General Manager. He/she is also in charge of the F&B department supervision, which includes Restaurants, Bars, In Room Dining and Banqueting.

Reports to: General Manager.

Main Responsibilities:

• Support the General Manager in conducting inspections of the different hotel operations to ensure service excellence is consistently maintained with a major focus on the F&B department;
• Ensure health, safety, hygiene and other relevant legislative obligations are fulfilled, ensuring the safety and wellbeing of the hotel, guests and colleagues;
• Conduct or chair regular communication meetings with department heads and actively participate in relevant business meetings to facilitate effective communication;
• Support the General Manager in all the daily operations and in assisting to prepare budgets & forecasts;
• Be available to meet with Guests and help Department Heads deal with discerning or unsatisfied guests, responding to guest complaints in a timely and empathic manner;
• Closely monitor guest feedback, communicate feedback results and make recommendations for improvement;
• Support in managing the performance of all direct reports in line with the company policy, standard and procedures;
• Motivate and build a working environment in which team members are productive and innovative;
• Keep the culture of the hotel alive by embedding Rocco Forte Hotels values, promoting a fair, safe and inclusive environment, creating initiatives that engage and empower the team;
• Represent the hotel in public, community, and meetings using his/her effective public speaking and presentation skills.
• Help in financial management of the facility, analyzing budgets and contributing to periodic reports;
• Support in managing the entire F&B Division, according the to the Company policies, standard and procedures, maintaining its high reputation;
• Support in developing budget for all necessary F&B equipment and recommends facility renovation needs;
• Ensures that all applicable LQA and Rocco Forte Hotels standards are followed and maintained.

We offer:

• Permanent contract (Livello Quadro B) according to C.C.N.L. Settore Turismo.
• Accommodation;
• Company car;
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

Competencies required:

• Inspirational Leadership: Demonstrates clear leadership, inspiring others to positively embrace change and to work in innovative ways in order to maintain a competitive edge and keep the company moving forward.
• Self-Awareness: Demonstrates awareness, accurate assessment and control of one’s own emotions, attitudes, beliefs, image and strengths in a way to maintain momentum, personal effectiveness and emotional stability, even in the face of adversity, provocation, stress and/or high workload. Recognises one’s own areas of personal and professional strength as well as areas for development.
• Strategic Capability: The ability to see the whole picture, identify key issues, see relationships and draw elements together into broad coherent frameworks. Develops fresh ideas that provide solutions to all types of workplace challenges. Recognises and acts in accordance with the company and hotel goals and priorities.
• Business Planning: Understands our markets, competitors and business model. Uses financial and other management principles to plan and deliver business results.
• Operational Excellence: Produces consistent business results which continuously exceed guest & operating expectations. Ensures that service delivery is at the forefront of all business decisions.

Other requirements:

• Proven experience (at least 3 years) as Director of F&B;
• Knowledge of H&S provisions as per national rules;
• Ability to manage the budget on a daily, weekly and monthly basis;
• Proficiency in English and Italian;
• Proficiency in a third European language French is preferable;
• Exceptional attention to detail.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).