Export Customer Operations Specialist - Temporary

Export Customer Operations Specialist - Temporary

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

This is a position with grade

15

This position reports to

EL Customer Operations Manager

Your role and responsibilities

In this role, you will have the opportunity to work with the Sales teams to develop, implement, and manage the local key accounts strategy focusing on service level and overall customer satisfaction.

The work model for the role is: #LI-Hybrid

You will be mainly accountable for:

• communicating with customers and internal functions to guarantee customer satisfaction by providing all relevant information.
• managing Order Entry activities.
• ensuring the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• providing appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the requests (e.g., order changes, order completion, expediting, tracking and communication, blocks, and suspensions, etc.).

You will join a dynamic team, where you will be able to thrive.

• You are highly skilled in SAP or Salesforce CRM.
• Possess an enhanced knowledge of MS Office Suite (MS Word, MS Excel, MS Access).
• Degree in Business administration, Economy or administrative similar education.
• You are at ease communicating in English and French, Arabic is a plus.

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory

For further info: Letizia Breviario, Talent Partner