Export Customer Care Agent
Ocean Network Express Genova
EXPORT CUSTOMER CARE AGENT
Are you passionate about exceeding customer expectations and driving operational excellence?Do you thrive in a fast-paced environment fueled by digital transformation?
If so, this Customer Care Agent role at ONE Italy Customer Service is for you!
In this vital role, you will play a key part in ensuring seamless export experiences for ourvalued customers.
You will leverage on your strong communication and problem-solving skills to:
- Champion Customer Success: build strong relationships with export customers, proactively address inquiries, and consistently deliver high-quality service to meet or exceed satisfaction goals.
- Navigate the Booking & Bill of Lading Process: expertly manage the booking and bill of lading acceptance process, ensuring accuracy and efficiency.
- Embrace Continuous Improvement: be an active contributor to department improvement initiatives, helping us streamline processes and optimize performance.
- Thrive in Transformation: as ONE Italy undergoes digital transformation, you will have the opportunity to learn, adapt, and contribute to shaping the future of our customer service function.
Responsibilities
- Provide full customer support from booking submission to loading and documentation stages
- Effectively communicate with customers via Email, Live chat and Phone
- Cooperate with other ONE departments to meet customer's needs.
- Contribute to Digital Deflection growth and meeting Booking management and customer experience KPI.
- Excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Good written and spoken communication skills in English
- Good knowledge of Google Workspace
impegnoGenova
Azienda di produzione tessile ricerca una figura di addetto/a alla consulenza clienti.
Mansioni:
gestione dei profili social
gestione delle mail
inserimento dati
supporto del team
assistenza clienti
Requisiti:
diploma di scuola...
AR Solution GenovaGenova
di legge
Bonus lavorativi: telefono aziendale e sconto sui vari prodotti offerti dall'azienda
operatore telefonico, telefonista, call center, customer care, operatore call center, customer care, assitente telefonico, assistenza telefonica by...
impegnoGenova
nell'utilizzo del pc
minima esperienza nell'ambito customer care
Offerta:
contratto a tempo determinato 12 mesi tempo pieno rinnovabile a tempo indeterminato....