Front Office Manager

We are looking for a passionate and highly qualified Front Office Manager for Borgo Santo Pietro, an award-winning five-star luxury boutique hotel located in the heart of Tuscan countryside, surrounded by a 300-acre organic farm, vineyards and wonderful gardens.

The Front Office Manager will have a special talent for ensuring our guests feel at home and receive the highest levels of service excellence. The individual will be a passionate and motivated leader with excellent interpersonal and relationship-building skills to work with cross-functional teams, have a strong business acumen, a passion for service, and a desire to promote a continuous learning environment.

Main responsibilities:

• Manage the Front Office Department by leading the team in all day-to-day operations, ensuring that Borgo Santo

• Ensure compliance and execution of all Front Office SOPs and standardized policies, organizing induction and

• Maintain the highest luxury level of service and display outstanding hospitality skills. Provide services that are

• Interact with guests on a regular basis to obtain feedback on quality, service levels and overall satisfaction.
• Participate in the development and implementation of corrective action plans based on review and guest

• Prepare monthly management reports on customer feedback, bookings, and cancellations.
• Update files and records.
• Establish open and collaborative relationships with employees and ensure a positive and supporting working

• Strive to improve service performance by communicating and assisting employees providing guidance, feedback,

• Schedule weekly departmental shifts according to the business and guest demand.
• Support the Finance & Account Department by providing prompt documentation.
• Actively participate to recruitment and training activities of the front office department in collaboration with HR

department.

Candidate profile:

• High school diploma or an associate’s degree.
• At least two years of experience in a leadership role in the Front Office department, focusing on service quality,

• Excellent command of both spoken and written English and Italian; other languages spoken are considered as a

• Extensive knowledge of Front Office operational procedures, channels & sales management.
• Knowledge of LQA standards is required.
• Proficient knowledge of Microsoft Office Suite, Hotel PMS, OS, email.
• Excellent communication skills and business acumen.
• Outstanding people and managerial skills.
• Time management and organizational skills.
• A guest-oriented approach with the highest level of guest satisfaction and eye to detail.

Details of the offer:

We offer a competitive package, food and accommodation included.