Client Manager Italy & Spain
If you're passionate about delivering memorable experiences to end consumers, fostering strong client relationships, and driving sales excellence in the luxury hospitality industry, this is your moment to shine.
At Belmond, we are looking for a Client Manager – Italy & Southeast Europe to join our Southern Europe Sales Team.
Scope
As a Brand Ambassador for Belmond, the Client Manager – Italy & Southeast Europe plays a pivotal role in achieving sales targets by engaging with end consumers and key accounts across the region. This role focuses on creating new opportunities, stimulating sales, and delivering exceptional service, ensuring Belmond properties remain top of mind for both B2C and B2B segments.
Duties & Responsibilities
B2C Segment- Develop new guest relationships and introduce them to the Belmond brand.
- Enhance existing guest experiences by driving cross-portfolio sales opportunities.
- Lead a Key Source City Market Strategy from Milan, with a focus on increasing direct bookings.
- Host consumer events and engage in personalized 1-to-1 client activities.
- Create quarterly sales action plans and annual end consumer strategies to meet and exceed revenue goals.
- Collaborate with property teams, including sales, reservations, and revenue management, to align efforts and close sales leads.
- Promote seasonal offers and shoulder-season revenue initiatives for the Belmond portfolio.
- Actively engage with social media and support corporate marketing communications.
- Build and nurture relationships with key trade and corporate accounts, focusing on segments like Automotive, Finance, and Sports (e.g., Formula 1 teams, football clubs).
- Conduct product training for partners and represent Belmond at trade shows, roadshows, and client events.
- Host educational trips to Belmond properties for key partners and accounts.
- Develop and implement quarterly and annual account management plans to secure revenue growth.
- Establish partnerships with industry stakeholders, including tourism boards, airlines, and DMCs.
- Analyze market trends, client productivity, and performance metrics using tools like Power BI.
- Maintain a clean and updated client database, ensuring all sales activities are logged promptly.
- Prepare sales reports and contribute to the Divisional Sales Team’s monthly updates.
- Ensure alignment with Belmond’s core values: Care, Confidence, Curiosity, and Community.
- A minimum of 2+ years’ experience in a sales or client management role, ideally in luxury hospitality.
- Strong knowledge of the luxury business, with exceptional selling and customer service skills.
- Proactive, results-driven, and highly detail-oriented.
- Fluency in Italian and English; additional languages are a plus.
- Proficiency in tools like Microsoft Office, Opera, Oracle, and Power BI.
- Availability for travel across the assigned territory.
- Familiarity with both B2B and B2C distribution channels and strategies.
Benefits
At Belmond, part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Competitive salaries and comprehensive health insurance plans.
- Complimentary and preferred rate experiences at our iconic destinations.
- Ticket Restaurants.
- Flexible working.
Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today!