Guest relation Manager- Anantara Convento di Amalfi Grand Hotel

The Guest Relation Manager will develop lasting relationships with guests, anticipate their needs, and promptly resolve any issues while maintaining the high standards that define our brand.

Job Description

The key responsibilities for this position are:

• Welcome guests upon arrival;
• Be available to assist guests throughout their stay, answering questions, resolving problems, and providing information about hotel services and local attractions;
• Manage special requests, including room upgrades, restaurant reservations, concierge services, and organizing special events or experiences;
• Coordinate with various hotel departments (front desk, housekeeping, food and beverage, spa, etc.) to ensure guest requests are fulfilled promptly and adequately;
• Monitor and respond to guest feedback (both on-site and online), resolving any issues and maintaining a detailed record of guest preferences;
• Build trusting relationships with VIP guests, repeat customers, and long-stay guests, ensuring a highly personalized experience;
• Supervise the guest relations team, providing training, support, and performance monitoring;
• Participate in daily management meetings to discuss improvements and innovations in hospitality services.

• At least 2/3 years of previous experience in a similar role within luxury hotels or 5-star resorts;
• Excellent communication skills in both English and Italian; proficiency in additional foreign languages is a plus;
• Strong customer orientation, with an innate ability to anticipate guest needs and solve problems discreetly and effectively;
• Proven leadership skills, with experience in team management and staff training;
• Ability to work under pressure while maintaining a positive and professional attitude;
• Knowledge of hospitality best practices and familiarity with leading hotel management software;
• Flexibility in working hours, including weekends and holidays.