[rif. z30397018] Night Auditor (Portiere Notturno) - Milano

An exciting opportunity has arisen for a Night Auditor role at Armani Hotel Milano.

The ideal candidate is passionate for the hospitality business and willing to provide authentic, luxury experiences in this world-renowned destination to our guests, demonstrating care, confidence, curiosity and community.

The Night Auditor reports to the Lifestyle Manager.

• Deal with all Front Office operations (check in – check out – escorting - cashier operations – guests’ care) according to Company policies, procedures and compliance with our code of conduct.
• Daily closure, cashier check for all hotel venues, accounting reports, posting control, providing data to statistics and local government institutions.
• Assist with all guest’s requests.
• Handle emergencies according to procedures.
• LQA and Forbes standard knowledge is a plus

• Effective communication: Communicate clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts the guests, the business and Armani Hotel. Use and interpret non-verbal behaviours to enhance understanding.
• Emotional intelligence: Demonstrate sensitivity to the needs and emotions of guests and colleagues and adjust the style to them. Manage own emotions in challenging situations.
• Collaboration: Be able and willing to work as a team player. Share information and skills and actively seek and provide feedback.
• Drive results: Provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues. Demonstrate a can-do attitude. Demonstrate a sense of urgency and take ownership of own tasks and responsibilities.
• Adaptability: Identify when a different approach is needed and offer solutions. Try and adopt new ways of doing things. Understand and demonstrate thinking before acting.
• Global perspective: Be curious and respectful of all cultures and looks to learn from them. Treat each other with respect and inclusiveness regardless of position, level or background. We require:
• Fluent in English and Italian. A third language preferred
• Previous work experience in the same position in 4/5 stars hotels.
• Knowledge of hotel management software Opera