Seller Experience-Deals Business Analyst, EU Marketplace

BI Analyst, Seller Experience and Deals

The BI Analyst navigates large data sets, automates data extraction, and converts complex information into digestible business intelligence - ultimately informing actionable plans to enhance the end-to-end seller journey and develop the optimal strategies for the 3P Deals program.

• Manage Seller Experience metrics, designing and automating reporting, and implement mechanisms to monitor weekly, monthly, and quarterly trends and generate relevant insights and callouts
• Socialize SX initiatives, status updates, and performance impact to drive broader awareness and adoption among the 3P seller community
• Conduct ad-hoc deep-dive analyses on areas such as seller attrition, support, and other priority topics to uncover opportunities for improvement
• Partner with SX, BI, and metrics owner teams to ensure data integrity, accuracy, and reliability of SX reporting
• Create ad-hoc seller surveys to gather qualitative insights on SX-related pain points and experiences

• Assessing the impact of new quality guardrails being introduced for Deals, such as lowest 30-day net price, fees for Prime-Exclusive Discounts, and changes to "was" price computation
• Conduct pre-post analyses to compare the actual impact of these changes against expectations, and benchmark the impacts across EU locales and vs. the US/JP markets
• Develop dashboards with the top impacted Sellers by cohort (e.g., new vs. established) and collect Voice of Seller (VoS) feedback to supplement the quantitative data
• Provide the 3P Deals team with a clear understanding of how these new quality guardrails affect the program's performance, so they can adjust their strategies accordingly
• Share feedback with the worldwide product teams to help them keep improving the Deals requirements and their implementation

• 1-2 years of experience in a business intelligence, data analysis, or reporting role, preferably in an e-commerce, marketplace, or technology environment
• Strong SQL and data skills, with the ability to translate business requirements into robust data models
• Proficiency in data visualization tools (e.g., Quicksight) and creating intuitive, user-friendly dashboards
• Excellent communication and ability to translate complex data into practical insights
• Passion for programming languages and quantitative topics (e.g., Statistics, Economics)
• Bachelor's degree or equivalent work experience
• Fluent in English
• Passion for programming languages and quantitative topics (e.g., Statistics, Economics, Computer Science)
• Excellent communication and ability to translate complex data into practical insights

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