[rif. g5024524] Revenue & Reservation Manager

We are looking for a passionate and highly qualified Revenue & Reservation Manager for Borgo Santo Pietro, an award-winning five-star luxury boutique hotel located in the heart of Tuscan countryside, surrounded by a 300-acre organic farm, vineyards and wonderful gardens.

The Revenue & Reservation Manager will determine and set competitive room rates to ensure the higher revenue, focusing on profitability and the achievement of strategic goals; he/she is also responsible for managing the reservations process and operation in the property.

Main responsibilities:

• Develop and implement strategies to maximize room revenue and occupancy levels.
• In collaboration with the management, set pricing strategies, manage inventory, and implement upselling and cross-selling initiatives to achieve revenue targets.
• Identify opportunities for revenue growth and make data-driven decisions to optimize strategies.
• Responsible for the implementation and continuous optimization of all revenue management processes.
• Analyse reservation trends, booking patterns, and market demand data to forecast occupancy levels.
• In collaborate with other departments, ensure a unique guest experience and implement initiatives to enhance guest satisfaction and loyalty.
• Produce periodical reports and analytics related to reservation activities and make recommendations to the management team and owners.
• Guide and direct the reservation team, including training, performance management, and professional development, to foster a high-performing and motivated workforce.
• Actively participate to recruitment and training activities of the reservation department in collaboration with HR department.
• Oversee all aspects of the reservation process, including handling inquiries, managing bookings, confirming reservations, and resolving issues or discrepancies, ensuring accuracy, efficiency, and compliance with hotel policies and procedures.
• Ensure that all reservation requests are handled efficiently; make sure that all the reservations are entered and updated in the system.
• Handle complaints from clients regarding reservations and take immediate remedy action.
• Collaborate with the management for the development and implementation of SOPs in the department.

Candidate profile:

• Bachelor or Master’s degree in Business or other related field.
• At least 3 years of successful revenue management experience at a multi-property level.
• Knowledge of LQA standards is required.
• Strong knowledge of sales and reservations.
• Excellent communication skills and business acumen.
• Excellent command of both spoken and written English and Italian; other languages spoken are considered as a plus.

Details of the offer:

Full time, permanent contract

Starting date: November 2024