Revenue Manager

apartmentGALDUS placeMilano calendar_month 
For two small 5-star hotels in the centre of Milan, The Plein Hotel and The Glamore Milano Duomo, we are looking for a profile of Revenue Manager who will report directly to Hospitality Director of the Group. This role is crucial in optimizing both Room Revenue and Digital Marketing for hotels and F&B outlets on websites (internal/external), imagery and content.

Social Media excluded.

Revenue Management Key Responsibilities:

  • Develop and implement revenue management strategies to maximize revenue and occupancy.
  • Analyze market trends, competitive positioning, and customer segmentation to identify revenue opportunities.
  • Conduct daily pick-up analysis, adjust pricing and inventory strategies as necessary.
  • Monitor and manage distribution channels, ensuring optimal revenue and rate positioning.
  • Collaborate with sales and marketing teams to develop promotional strategies and packages.
  • Utilize revenue management systems (PMS, Channel Manager, RM software) effectively to support decision-making.
  • Developing and implementing innovative CRM strategies with an omni-channel and omni-customer approach.
  • Collaborating with the sales, marketing and customer care teams to ensure consistency with business strategies and a better customer experience at every touchpoint.

Digital Marketing Key Responsibilities:

  • Be responsible for the execution of content creation as well as the briefing to creative agencies (including copy writing, photo/video shootings) ensuring delivery in adherence with brand guidelines and hotel positioning.
  • Drive the positioning and activation of the F&B outlets on the local market. Develop & implement local marketing activities (including event strategy) aiming to engage with locals and increase capture ratio from in-house guests.
  • Collaborate with Social Media Manager to share contents and activities.
  • Implement brand direction on new websites (internal/external), imagery and content.
  • Manage OTA updates, text and photography.
  • Maintain and coordinate all video and photography updates and audits.
  • Work with appropriate hotel teams to manage reputation review sites.
  • Ensures the property is represented on all quality Internet sites that have the potential to deliver business
  • Assists the property in developing promotions for various campaigns, bearing in mind the strategy and objectives of the promotion, as well as the necessary conditions-
  • Work with the Sales team to ensure the property is correctly represented in consortia websites.
  • Requirements
  • Minimum 2 years of experience in revenue management within the hospitality industry.
  • Minimum 2 years of experience in digital marketing within the hospitality industry.
Operation knowledge of Opera Cloud.
  • Proven track record of implementing successful revenue management and digital marketing strategies.
  • Proficiency in revenue management and CRM software and tools.
  • Strong analytical skills and ability to interpret complex data sets.
  • Ability to work under pressure and meet deadlines.

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