MFC Store Manager Italy (They/She/He)

We operate in more than 1500 cities across 23 countries.

Our commitment to being a force for good.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

• Responsible for at least one of our Micro Fulfillment Centers (MFC).
• You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs.
• Motivating, coaching, reporting, and continuously providing feedback on pickers' and pickers' leads' performance.
• Review the work forecasts and determine productivity requirements to produce during the day to meet the overall building objectives.
• Coordinate physical and virtual workflows, or flow of orders and materials to ensure products are available and dispatched on time.
• Allocate labor, lead meetings, and direct and assign job duties for your team.
• Perform in-depth problem-solving in all areas to ensure successful and continuous operations.
• Train, audit, and support employees to perform Glovo standard operating procedures and utilize equipment and software.
• Ensure pickers have proper tools to perform the job and coordinate repair or replacement when needed.
• Report and escalate systemic issues to management as necessary and in a timely manner.
• Review and update Standard Operating Procedures according to Glovo best practices.
• Fully understand processes and daily goals, and make recommendations to improve performance.
• Identify, address, and resolve safety hazards within the MFC, ensuring a safe work environment for all of your team.
• Perform administrative duties, and additional functions, as needed and determined by management.
• Work closely with other teams (HR, Category Management, Finance, Facility contractors, Safety Manager, Live Ops...) to create and implement initiatives.

• 3+ years experience in operations, managing multidisciplinary teams, in a retail, distribution, or logistics environment.
• Good communicator and motivator.
• Problem-solving skill.
• Good logical reasoning.
• People management skills (team of 5-10).
• Prioritization and execution excellence.
• Proficiency in Italian and English.

Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• Monthly Glovo credit to satisfy your cravings!
• ️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave.
• Online therapy and wellbeing benefits to ensure your mental well-being.

We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!