C003895 System Engineer (NS) - TUE 21 Jan

Required Security Clearance: NATO SECRET

Duties and Role:

• Responsible for the delivery of 3rd level technical support for IT and Data Management Services in DCIS;
• Performs fault diagnosis using the IT and Data Management Services Management System;
• Supervises and carries out routine maintenance of IT and Data Management Services infrastructure, management appliances and other NATO IT and Data Management Services equipment;
• Completes any changes to the system documentation;
• Completes backups and restores of IT and Data Management Services devices;
• Supervises the work undertaken by the FSP IT and Data Management Services Technicians;
• Performs remote fault diagnosis on IT and Data Management Services as required;
• Performs on the Job Familiarization with the Customer;
• Deputize for higher grade staff
• Performs other duties as may be required.

Requirements

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Experience in various areas of Software Engineering
• Experience in email and collaboration services technologies (e.g. MS Exchange and Skype for Business);
• Experience in configuration management practices and tools;
• Knowledge of ITIL IT service management model;
• Experience and applied knowledge of Service Transition

At least 2 years' experience in various areas of:

• Latest Virtualization Technologies and Operating Systems.
• Implementation and troubleshooting Infrastructure FailoverClusters (Vmware and Microsoft)
• Latest Server, Storage, Client and Infrastructure Networking hardware technologies.
• Antivirus Management Systems (i.e. McAfee ePolicy Orchestrator)
• Enterprise Systems Management services, methods and tools (i.e. SCOM, SCCM, SCVMM);