Stage customer care multilingue

Orienta Società Benefit, ricerca per importante azienda produttrice di capi di abbigliamento e accessori di lusso, un/una:

STAGISTA ADDETTO/A AL CUSTOMER CARE

Da inserire nella sede di Milano (Zona Porta Genova M2)

La risorsa sarà inserita nel team Customer Care dell'azienda.

From assisting with inquiries to handling returns and exchanges, you will play a crucial role in ensuring our customers are satisfied with their purchases and receive the highest level of service.

• Support the customer service team in handling online customer inquiries via different channels (phone, email, whatsapp, live chat..);
• Actively provide product recommendations and guidance to customers, based on their preferences and needs;
• Assist with online order processing, including taking payments, verifying customer details, and entering orders accurately into the system;
• Investigate and resolve customer complaints and issues, providing prompt and effective solutions;
• Provide accurate and detailed information regarding products, services, and company policies;
• Collaborate with the shipping department to ensure timely and accurate delivery of customer orders;
• Maintain customer records in an organized manner, updating contact details and order information as necessary;
• Process returns and exchanges, ensuring all necessary paperwork and procedures are followed.

• Excellent verbal and written communication skills in different languages;
• Fluent in English and French/German (C1)
• Proficiency in Microsoft Office suite, including Word, Excel, and Outlook.

• Strong attention to detail and ability to resolve customer complaints and conflicts with tact and diplomacy;
• Ability to work efficiently and handle stressful situations in a fast-paced environment;
• Strong organizational skills with the ability to handle multiple tasks simultaneously;
• Exceptional interpersonal skills, with the ability to build rapport and maintain positive customer relationships;
• Knowledge of luxury and fashion business is a plus.

We offer:

• Stage della durata di 6 mesi con scopo assuntivo
• Orario di lavoro full time 9:00 - 18:00 dal lunedì al venerdì
• Possibilità di 1 giorno di smart working a settimana

Zona di lavoro: Milano Porta Genova