Global service manager
The ideal candidate has proven experience in the related industry and a strategic vision for managing a key business area currently undergoing development.
Reporting directly to the CEO, the selected candidate will be responsible for leading and developing the Service division, managing a team of 5 people and overseeing after-sales support activities with a focus on operational efficiency and profit optimization.
In particular, the candidate will be responsible for:
- Strategy and Leadership: Defining and implementing strategies for service development, optimizing processes, managing performance, and leading the team toward growth objectives;
- Customer Service Management: Ensuring the quality and consistency of support activities, overhauls, maintenance, and spare parts services, in line with company policies and with maximum customer satisfaction;
- Analysis and Reporting: Providing regular analysis of service performance, with a focus on continuous improvement and identifying growth opportunities;
- Cross-functional Collaboration: Working closely with the Supply Chain, Sales, and R&D teams to enhance operational efficiency and develop new business opportunities;
- Spare Parts Management: Ensuring effective and efficient management of the spare parts warehouse, maintaining stock levels and guaranteeing on-time global delivery.
We are looking for a professional who:
- Holds a diploma or higher degree in technical or economic disciplines;
- Has proven experience in managerial roles within mechanical or similar industries, with a focus on B2B service operations;
- Has advanced skills in Microsoft Office, especially Excel for analysis and reporting;
- Is available for international travel.
The ideal profile is completed by:
- Excellent leadership and team management skills;
- A results-oriented mindset and strong problem-solving abilities;
- The capacity to manage complex, cross-disciplinary projects;
- Strong interpersonal and communication skills to build and maintain solid relationships with clients and partners.
Interested candidates are kindly invited to send their CV, including authorization for the processing of personal data (pursuant to Legislative Decree 196/2003), to EHR, authorized by the Ministry of Labor (Authorization No. 7355 dated 12/03/2007), by visiting the website www.ehritaly.com, section "ricerche in corso", and referencing Job Code 968/GMS.