Night Auditor | Romazzino A Belmond Hotel

Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.

The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service.

We are looking for someone who demonstrates care, confidence, curiosity, and a commitment to community, while thriving in a fast-paced environment.

As a Night Auditor, you will be responsible for ensuring smooth operations during the night shift, managing all Front Office tasks, and handling accounting procedures while maintaining the highest levels of service. You will be part of a dynamic team working together to exceed guest expectations.

Main Duties & Responsibilities:

• Oversee all Front Office operations during the night shift, including check-ins, check-outs, guest escorting, cashier operations, and general guest care, in line with Belmond’s policies and procedures.
• Perform daily closure of operations, including cashier checks for all hotel outlets, reviewing accounting reports, posting control, and providing data for local government institutions.
• Assist guests with any requests they may have during the night.
• Effectively manage emergencies, following the correct procedures and ensuring guest safety at all times.
• Communicate clearly and appropriately (both verbally and non-verbally), positively impacting your role, the business, and Belmond’s service culture.
• Use non-verbal communication to enhance understanding and actively demonstrate sensitivity to guests’ and colleagues’ needs and emotions. Adjust your style to accommodate different situations.
• Manage your own emotions in challenging situations and demonstrate a can-do attitude.
• Be a team player, share information and skills, actively seek and provide feedback, and collaborate to improve team performance.
• Provide genuine, consistent, and high levels of service, exceeding guest expectations and showing a sense of urgency and ownership of your responsibilities.
• Be adaptable and willing to offer solutions when different approaches are needed, and try new ways of doing things.

• Fluency in English and Italian is required; proficiency in a third language is preferred.
• Previous experience in the same Night Auditor role or similar in a 4/5-star hotel environment.
• Proficient in hotel management software (e.g., HMS) and the Microsoft Office suite.
• Ability to communicate clearly and appropriately, both verbally and non-verbally, to ensure positive interactions with guests and colleagues.
• Strong emotional intelligence, able to manage your own emotions and demonstrate sensitivity to others in various situations.
• Proven ability to provide exceptional service and anticipate guest needs while demonstrating flexibility and adaptability in a fast-paced environment.

• Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria) ;
• Learning & development activities;
• Accommodation provided for not residents.